Previously a one star rating was given. This was unfair, and it is being revised. The product itself is outstanding and deserves five (5) stars. The service too is outstanding, and it too deserves five (5) stars. What went wrong was in shipping. The product was sent to a Florida address in the middle of summer (95+ degree heat). Well, the first shipment arrived totally melted and inedible. Here is where the service shinned. They immediately shipped a second box with more Nordic ice and enhanced USPS notifications. With the enhanced notification, it was known almost immediately when the product arrived. Upon arrival, it was immediately retrieved from the mail box. Sadly, this box too arrived partially melted, but edible (not as good when not melted, but edible). Product presentation was poor (melted), but tasted okay. It is unlikely another shipment will be done in the summer. Might try it in the winter when weather is cooler, but certainly not in the summer. As noted previously, the product is outstanding. In fact, I will be in Colorado this weekend (split my time between there and Florida), and may considering an in store purchase for sharing with friends and family. Like written earlier, the product is wonderful and the follow-up service was impressive. Perhaps a different packaging material would be netter other than a cardboard box.
The chocolates are delicious, but ordering as a gift to send someone is a problem. I hope this could be added to your website, along with a card available for a personal note from the sender.
Dear Shirley, thank you for being our customer. We are glad you appreciated them. When you place an order in our website, you can add notes like 'please send a letter with this text below'. We usually do this for many customers, so Yes, we can print and attach letters to the boxes. Hopefully in your next order we'll be able to help on that. You can always text is at (303)5507780 too. Thank you for your review!
These are the BEST chocolates we have ever had. Visited the shop on vacation about 5 yrs ago so we knew what we were getting when we placed our order. We will be lifelong customers for a long as the doors are open!
We stop in to Cioccolatier in Cherry Creek whenever we are down in Denver! We make it a point to head straight to Cioccolatier to choose a small box each. We’ve travelled to many places in the world and always try their chocolates. Cioccolatier’s are better than anything we’ve ever had! It’s always been a very difficult thing to send my Mum something that she doesn’t ‘poo-poo’ or say, in a bland voice, that “it was okay”. I have always hoped to find something that she would say, ‘WoW’! It has taken me 91 years to accomplish this! Finally! My Mum absolutely loved these chocolates and I told her not to share them and she didn’t! Amazing! Mum found them to be the best she had ever had! Just as we do. I made a request that the box be sent without white chocolates (I would have a whole box of the white chocolates), but Mum hates them? I was very surprised that the person that filled the box took the time and attention to make this request into a reality. A ‘special’ box was sent to my Mum and not just a simple, standard box, from stock. I am greatly impressed and so very pleased. Finally, after 91 years, I have found something that my Mum actually enjoyed and savoured on Thanksgiving, which is our least favourite holiday (we both quite hate it). Next year I will send the same again and one to me as well, Creator willing! Thank you so very much for making a wonderful day for my 91 year old Mother and giving her something to look forward to eating, after all the annoying guests had gone! If this be her last Thanksgiving, at least she finally had something to savour and keep all to herself. Thank you so very much to the wonderful people at Cioccolatier that took the time to make a special box for Thanksgiving and give Mum something that she was actually thankful for! 😉 Huzzah!
Delicious chocolates, high quality, in a perfect combination. Fast delivery, arrived in perfect conditions.